Tag Archives: financial services

Social media at work. Really?

Imagine you’re a salesperson at a big global firm and you’re paid well into 6 figures. You’re at your office, about to call a client, and you want to research her first. Who’s she connected to? Where has she worked … Continue reading

Posted in Social Business | Tagged , , , | 6 Comments

7 ways an industry community can help you and your firm

Do you really need another network? For those focused on making work better, there are already many networks and channels to choose from. (For me, in addition to a small group of people I know well, I rely on the … Continue reading

Posted in Social Business | Tagged , , , , | 1 Comment

Building a community to improve an industry

We’re still moving too slowly. Big firms know they need to change, but most are spending too much time wrestling with technology, policies, and a scarcity of good use cases. For banks and insurance companies, change is even slower due … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , , | 5 Comments

Your best use of social media may not require a single post

If you’re in a regulated firm, you’re still struggling with social media. Maybe your marketing department uses it, or you’ve read about a few examples in your industry. But for most of the individual businesses within your firm, you’ll quickly … Continue reading

Posted in Financial Services, Social Business | Tagged , , , | 6 Comments

What’s it worth?

If social tools and practices can fundamentally change how we work, how much is that worth? As a starting point, I estimate the top 4 US banks alone can use social business efforts to realize an extra $5 billion of … Continue reading

Posted in Financial Services, ROI, Social Business | Tagged , , , , , , , | 18 Comments

The joy – and commercial value – of social learning

How do we get better at what we do? Hundreds of years ago, craftsmen taught other craftsmen. There were guilds and apprenticeships – a community and a structure based on the craft. That helped people to develop their skills and … Continue reading

Posted in Management, Social Business | Tagged , , , , , , , | 12 Comments

Re-humanizing banking: making savings social

Banks focus a lot on scale and efficiency. On making financial plumbing work better. And that’s good. But banks are largely ignoring another source of value: personal connections. Now, social tools and practices make it practical to “re-humanize banking” – to … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , | 1 Comment