Tag Archives: banking

7 ways an industry community can help you and your firm

Do you really need another network? For those focused on making work better, there are already many networks and channels to choose from. (For me, in addition to a small group of people I know well, I rely on the … Continue reading

Posted in Social Business | Tagged , , , , | 1 Comment

Building a community to improve an industry

We’re still moving too slowly. Big firms know they need to change, but most are spending too much time wrestling with technology, policies, and a scarcity of good use cases. For banks and insurance companies, change is even slower due … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , , | 5 Comments

Why are banks so interested in collaboration platforms?

This Tuesday, 7 banks attended an event to learn more about Jive, a social business platform. Insurance, publishing, consulting, and technology firms were there, too. But there were more in banking than any other industry. Why? Money The main reason … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , , | 8 Comments

What’s it worth?

If social tools and practices can fundamentally change how we work, how much is that worth? As a starting point, I estimate the top 4 US banks alone can use social business efforts to realize an extra $5 billion of … Continue reading

Posted in Financial Services, ROI, Social Business | Tagged , , , , , , , | 18 Comments

Re-humanizing banking: making savings social

Banks focus a lot on scale and efficiency. On making financial plumbing work better. And that’s good. But banks are largely ignoring another source of value: personal connections. Now, social tools and practices make it practical to “re-humanize banking” – to … Continue reading

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Re-humanizing banking

The only people I trust with all my money are my wife and my bank. Yet, while I love my wife, I don’t know a single person at my bank. Despite all its skills and resources, my bank is, for … Continue reading

Posted in Financial Services, Social Business | Tagged , , , | 2 Comments

Forget Likes. Your bank should be your best friend.

Recently, someone sent me a list of the “Top 150 Banks on Facebook.” There was a note attached pointing out how the banks at the top of the list were out-innovating the others who were failing to achieve “social media … Continue reading

Posted in Financial Services, Social Business | Tagged , , , | 6 Comments