Category Archives: Financial Services

Building a community to improve an industry

We’re still moving too slowly. Big firms know they need to change, but most are spending too much time wrestling with technology, policies, and a scarcity of good use cases. For banks and insurance companies, change is even slower due … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , , | 5 Comments

Your best use of social media may not require a single post

If you’re in a regulated firm, you’re still struggling with social media. Maybe your marketing department uses it, or you’ve read about a few examples in your industry. But for most of the individual businesses within your firm, you’ll quickly … Continue reading

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Why are banks so interested in collaboration platforms?

This Tuesday, 7 banks attended an event to learn more about Jive, a social business platform. Insurance, publishing, consulting, and technology firms were there, too. But there were more in banking than any other industry. Why? Money The main reason … Continue reading

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What’s it worth?

If social tools and practices can fundamentally change how we work, how much is that worth? As a starting point, I estimate the top 4 US banks alone can use social business efforts to realize an extra $5 billion of … Continue reading

Posted in Financial Services, ROI, Social Business | Tagged , , , , , , , | 18 Comments

Re-humanizing banking: making savings social

Banks focus a lot on scale and efficiency. On making financial plumbing work better. And that’s good. But banks are largely ignoring another source of value: personal connections. Now, social tools and practices make it practical to “re-humanize banking” – to … Continue reading

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Re-humanizing banking

The only people I trust with all my money are my wife and my bank. Yet, while I love my wife, I don’t know a single person at my bank. Despite all its skills and resources, my bank is, for … Continue reading

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Compliance just said yes to social media. Now what?

The ABCs of social media in financial services are about getting access. But the “D” of social media (as the estimable Josh Levine commented last week) is: “Does it make or save money for the company?” In financial services, it’s so hard … Continue reading

Posted in Financial Services, Social Business | Tagged , , , , | 2 Comments