Is your firm as good as PS 89?

It was a strange juxtaposition of events – bonus day at my firm followed by a tour of the local elementary school where my daughter will attend kindergarten.

The contrast was jarring.

The principal did mention money (or the lack of it) at one point, but it didn’t dominate the conversation. It was the kids – their education and their welfare – that dominated the conversation.

Throughout the tour, I was struck by the combination of skills, innovation, and caring I saw. There was evidence of it everywhere – in the halls, in the classrooms, and in the eyes of all the staff.

What if our firms were like that?

How can they do it?

Ronnie Najjar is the principal of PS 89 and has been since the school was built in 1998.

Like many corporations, the school has to deal with tight budgets, changing regulations, and a turbulent market. (Residential population in the school zone has risen manyfold, wreaking havoc with logistics.)

They’ve also had to figure out how to survive the 9/11 attacks (just 2 blocks away) and how to accommodate kids with special needs.

The people who work at PS 89 do all this – and do it well – for less money than they’d make in most corporations.

Why?

“With an apple, I will astonish Paris”

It’s not simply because PS 89 is a school. (There are plenty of poorly run, ineffective schools)

The secret, I think, is that the people who work there genuinely care about what they do and feel connected to the community. And when people are engaged like this, the mundane becomes miraculous.

They don’t just have an art project on apples. Instead, children’s paintings are beautifully arranged under the quote from Cezanne: “With an apple, I will astonish Paris.” Their clay models are carefully arranged in a glass showcase along with artful photos of the kids engaged in the process.

They don’t just follow the standard teaching script. They have detailed points of view on the benefits of “integrated co-teaching” for teachers and children. They know the latest developments on working with special needs children in the classroom in a way that’s both sensitive and effective.

Working with 535 young students every day can be demanding. Yet, as a boy runs by us, briefly distracting the tour, Ronnie doesn’t admonish him. Instead, she smiles and quietly says, almost to herself, “I love that kid.”

Then a PTA member whispered to me: “She knows every kid by name.”

Can we do it, too?

It’s not naive to think we can have this kind of environment at work. Quite the opposite. It’s our responsibility.

But it requires a shift. It requires that we re-humanize our corporations. That we think of them as social businesses instead of machines with people as parts.

It requires that we replace bromides like “people are our most important asset” with environments that truly address basic human motivators: autonomy, purpose, personal mastery, and community.

If we create caring, connected workplaces, we can transform how we work.

A public elementary school in New York City did it. Our corporations, with all their resources and possibilities, can do it too.

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About John Stepper

Driving adoption of collaboration and social media platforms at Deutsche Bank. (Opinions here are my own.)
This entry was posted in Management, Social Business and tagged , , , , , . Bookmark the permalink.

2 Responses to Is your firm as good as PS 89?

  1. Edgar Zalire says:

    John, this is a very thought proving piece.
    What is striking about a public school system is that in so many ways the structure is contrary to the best business practices suggested by economics. Consider, public schools pay is driven not by performance, but by seniority. They are motivated to educate every child rather than concentrate on the best by an economic based selection criteria. The capital available to a public school (most analogously the school budget) is almost completely divorced from performance, but rather driven by political vagaries. Yet many schools, just as you describe PS98, perform outstandingly well.

    It may be time to look for an economic theory to apply to our corporations’ structures and motivational ecologies that goes beyond Mills’ “economic man”.

  2. Pingback: “Flow” as a corporate value | johnstepper

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